“At Crowther we value
our most important competitive edge—customer satisfaction.”
~
Lee J. Crowther, founder and chair, Crowther Roofing.
What does it mean to say that customer satisfaction and
a commitment to quality are the cornerstones of Crowther
Roofing’s mission? From arctic exploration to a thriving
family business, Crowther Roofing has unique roots. How has
Crowther Roofing’s history influenced its present?
And how does its family of employees continue the company’s
vision?
Crowther Roofing has a constant commitment to customer satisfaction
and the business experience and infrastructure necessary
to carry out that commitment. Crowther maintains relationships
with its customers after construction, designing and implementing
maintenance programs that will extend the life of a roof
and cut down on expensive repairs later.
Lee J. Crowther, founder and chair of Crowther Roofing,
has been devoted to the principles of quality roofing for
more than 50 years. He has passed that sense of devotion
to the employees of the family-owned business, including
those who are members of his own family. Every member of
the Crowther team understands his or her role in maintaining
Crowther Roofing’s excellent reputation for quality
roofing.
 What is quality roofing? It is implementing top-of-the-line
workmanship, using the best and most reliable materials,
responding immediately to service calls and communicating
clearly with customers.
Crowther Roofing cares about the community, lending corporate
support to nonprofit organizations throughout the area. The
company also has a reputation for putting the community’s
needs first in an emergency. When Hurricane Charley hit Southwest
Florida in 2004, the company’s principals and upper-level
management personally worked around the clock to respond
to clients and to make the repair of hospitals, schools,
and nursing homes their first priority, above taking care
of their own homes. Southwest Florida can always count on
Crowther Roofing to put safety and quality ahead of profit. |
